Reinventing Employee Onboarding
I revamped a $5 million onboarding portal during my internship. Leadership was highly impressed with my work and incorporated it into their future strategy.
Me, Design Leadership, Engineering, Marketing
MUI Design system, Figma, Miro, Qualtrics
4 Months
An onboarding portal is your first interaction with a company. As you begin your job, it guides you through logistical details and introduces you to the company. The iCIMS onboarding portal, despite generating revenue, hadn't been updated in 5 years—it was time to make it shine.
Primary Persona
User and Business Goals
So, I aimed to make the portal a standout, cohesive, and revisitable experience that users enjoy, and the business benefits from.
5 User Interviews
Expectations and pain points of new hires.
8 Competitor Analysis
Workday, and Silk Road, etc. across 18 factors.
A/B Tests
Compare different preferences of new hires
A/B Testing Photo
Updated Information Architecture
The new IA not only fills the gaps in the journey (user), and provides industry-standard points for revist and integration (business).
I collaborated with the Admin team, Engineering Team, and the Design team to have my mid fidelity reviewed. Below is a sample feedback.
Concept Testing Feedback
It was time to focus on the design details. I had more than 4 versions that I iterated with the design and the design system teams to understand best practices and branding alignment.
Versions of the Forms Page
Local Design System Components
Design Documentation and Assets
A community space for interacting with other new hires and the team guiding you through onboarding.
Swathi's deliverables are at such a high level that they have entered the strategic plan for the next quarter.
Building templates and design system components was both fun and insightful. By really listening to feedback, I made sure the designs could grow with the organization.
Collaboration made all the difference. Working closely with others not only sharpened my design skills but also helped me better align our work with what users truly needed.
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