Reinventing Employee Onboarding
I revamped a $5 million onboarding portal during my internship. Leadership was highly impressed with my work and incorporated it into their future strategy.
Team: Me (Design, Research), Design Team, Engineering, Product, Talent Acquisition
Duration: 3 month Sprint
An onboarding portal is your first interaction with a company. As you begin your job, it guides you through logistical details and introduces you to the company. The iCIMS onboarding portal, despite generating revenue, hadn't been updated in 5 years—it was time to make it shine.
I talked to Engineering, Product, and Design to understand why the onboarding portal existed, it's issues, and what future vision they had for the product.
I did SWOT analysis and Heuristic Evaluation of popularly used portals - Workday, and Silk Road, etc. across 18 factors (Scope, Information gathering, Document signing, Progress tracking, etc.)
iCIMS lacks 60% of the features present in other portal - A progress tracker, Form Fields, Interactive videos, Copilot among others.
The current menu restricts and displaces the experiences. 80% of user requirements (needing to network, finish task quick) is not accounted for. Additionally, there is 0% eco-system integration.
I tested different layout and navigation optiond with the user - fo example I learnt that users cared about networking at their own pace.
I had a discussion about feasible engineering directions - for example I learnt that iCIMS did not engineer financial regulation in their tools.
I had a discussion regarding the alignment with business goals - for example I learnt that admins might find it as a security concern to share system passwords during onboarding.
The Product liked being story-focused. Logistics with sharing password and financial info was critiqued upon.
The engineers preffered the deadline-based navigation because it required less development cost.
The new homepage has a fun countdown to the big day. You can also see a list of pending tasks with due dates or preview your employee journey in the organization.
No more hassle for completing tasks. Sectioned-out lists with deadline management provides open and efficient navigation. Personalized content and immersive videso makes task completion fun.
Connect with talent, your co-workers, and your team. Additionally find abundant resources and contact details to reduce your anxiety before Day 1.
I presented my research findings and rationale in a 100+ call. I also collaborated cross-fuctionally to envision the next steps and roadmap.
Joe Schick, Director of Design
Building templates and design system components was both fun and insightful. By really listening to feedback, I made sure the designs could grow with the organization.
Collaboration made all the difference. Working closely with others not only sharpened my design skills but also helped me better align our work with what users truly needed.
